ORDER & SHIPPING
ORDER CHANGES/ CANCELLATIONS
I just placed my order. Can I still make changes to my cart?
Unfortunately, once an order has been placed, we are unable to add or remove items.
Can I cancel my order?
Please contact our Customer Care at 1.800.801.2899, from Monday to Friday from 9:00am to 6:00pm EST and we can attempt to make a cancellation.
We are unable to halt a shipment once an order is out. You can, however, always return your items to us for credit or a full refund within 30 days of your order date.
Can I update my shipping address?
Yes, as long as the order has not yet shipped. Please call Customer Care at 1.800.801.2899, 9am–6pm EST, Monday through Friday, and we will do our best to accommodate.
Why haven't I received my entire order?
We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.
How much does shipping cost?
Economy (6-10 business days) is $6.99, or free if order value is $100 regularly.
Economy Select (3-4 business days) is $12.
Expedited (2 business days) is $25.
Overnight (next business day) is $50.
When will my order be shipped?
Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).
Expedited and Overnight orders placed by 1:00PM PST Monday-Friday will be shipped the same day. Please note that Expedited and Overnight orders placed after 1:00PM PST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays). On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
How can I track my order?
Once your order has shipped, we will send a confirmation email that includes tracking information. Please allow up to 24 hours from when you receive your tracking number for activity to update.
How long will it take for my order to arrive?
For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Blk Athluxure is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Blk Athluxure be responsible for any incidental or consequential damages.
What are the cutoff dates for holiday delivery?*
Economy—Wednesday 12/8 12pm PST
Economy Select—Tuesday 12/14 12pm PST
2 DAY—Tuesday 12/21 12pm PST
NEXT DAY—Wednesday 12/22 12pm PST
*All shipping guidelines are not guaranteed as we cannot be responsible for carrier delays. Please use the above as general guidelines.
Do you ship to military addresses (APO/FPO)?
Yes, we do!
Do you ship internationally?
We are only offering Domestic Shipping at this time.
RETURNS/ EXCHANGE POLICY
What is your return policy?
We understand that everything doesn’t always work out or fit just right when online shopping. Therefore, we are here to assist if something doesn’t go right.
In the event that you are unsatisfied with your purchase, we offer a return for store credit for the cost of the purchase. This store credit will not expire and has no limitations on what it can be used on from our store.
You have 30 days from your order date to request a return. All items must be unworn with the original tags attached. All items are returnable, except for the following:
Items marked final sale, gloves and arm warmers, socks and leg warmers, headbands, water bottles, lingerie, hair ties.
Swimwear should be tried on over underwear for sanitary reasons and must have a protective hygiene strip intact.
We reserve the right to return any item that does not comply with our return policy.
Do you offer exchanges?
We’re so sorry, but we are not able to process exchanges. If you need a different size, color, or item, simply follow our returns process for the item/items you no longer want and place a new order for the item/items you do want.
MAKE A RETURN
How do I return an item?
To start your return process click here.
How long does it take to process a return?
Once your return has been shipped back to us, please allow up to 5-10 business days for the return to be processed at our distribution center.
Returns will be placed on a gift card, and emailed to you for immediate use as soon as the return is processed.
Our Customer Care Team is here to help. You can reach us by phone or text at 1.800.801.2899 or by email at firstname.lastname@example.org 9am–6pm EST, Monday through Friday.
We’re here to answer any and all questions so you can look and feel your best. Our service team knows our brand inside and out and is equipped to advise on sizing, fit and feel, shipping, orders, product information, etc.
Media inquiries only: email@example.com
For all other questions, please email us at firstname.lastname@example.org.
AMBASSADOR PROGRAM/ PARTNERSHIPS
Blk Athluxure Brand Ambassador Program
The Blk Athluxure Ambassador is a fitness and wellness enthusiast eager to live a balanced lifestlye. She exudes confidence and style in unique and exciting ways.
Applications are not available to the public - the program is invite only.
We're always on the lookout for fitness-minded and fashion-forward individuals and companies who want to partner with Blk Athluxure. Let's create together!